Terms and Conditions of Use

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Legal Notice and Terms and Conditions of Use

Korke SpA is a travel agency and tour operator that offers, through its website https://korke.com (hereinafter, the “Website”), the design and sale of tailor-made trips to Chile, Argentina (including Patagonia, a region covering both countries).

These Terms and Conditions of Use (hereinafter referred to as “Terms”) apply exclusively between Korke SpA and any person wishing to access the Website and/or use the services offered through the Website (hereinafter, the “User”).

Any use of the services offered through the Website automatically implies acceptance of these Terms. We invite you to read them carefully.

Please note that the provisions of these Terms are subject to change, particularly due to legislative and/or regulatory developments, without Korke SpA being held liable. Changes will take effect upon publication on the Website (unless otherwise stated). The latest updated version will be available to all and permanently accessible on the Website by clicking on the  “Legal Notice” link at the bottom of the page.

Article 1: Legal Notice

1.1.  The Website is published by Korke SpA, a Joint Stock Company, registered in Santiago, Chile under RUT 76.090.044-3, with its registered office located at 143 Antonio Bellet, Santiago, Chile.

1.2.  The Website is hosted by Amazon Web Services, Inc. (AWS), a cloud infrastructure platform operated by Amazon Web Services, Inc., whose headquarters are located at 410 Terry Avenue North, Seattle, WA 98109-5210, United States.

1.3. Korke SpA is registered with SERNATUR (National Tourism Service of Chile) under registration numbers 11159 and 14253. These numbers are associated with their services as a tour operator in Chile.

Article 2: Definitions

Website:  refers to the website of Korke SpA accessible from the address  https://korke.com

User:  any internet user who browses and/or uses the services offered by Korke SpA through the Website.

Services:  refers to all services offered by Korke SpA, namely travel services as well as associated services.

Prospect:  any internet user who browses the Website.

Customer:  any internet user who, after accessing the Website, (i) subscribes to the Newsletter, and/or (ii) requests a quote, and/or (iii) accepts a travel service proposal received from Korke SpA.

Article 3: Use of the Website

The Website is freely accessible from any location by any User with internet access. All costs incurred by the User to access the Services remain their responsibility. Likewise, Korke SpA cannot be held responsible for any internet connection problems attributable to any equipment and/or operator used by the User (particularly reduced bandwidth or interrupted connection).

From the Website, Users have access to the following information and/or Services:

      • A varied travel offer covering most countries open to travel (free access for all internet users)

      • Detailed information about the various products and services offered by Korke SpA (free access for all internet users)

      • Specific access to request an online quote from the “Create Your Trip” section

      • Access to a personalized space available to any Customer with access credentials to view the quote proposed by Korke SpA and/or the subscribed travel contract

    Article 4: Warranty and Liability

    Korke SpA will make its best efforts to allow access to the Website 24 hours a day, 7 days a week, except in cases of force majeure or events beyond Korke SpA’s control and subject to any outages and maintenance interventions necessary for the proper functioning of the Website.

    Indeed, for the proper management of the Website, Korke SpA may at any time:

        • Suspend, interrupt or limit access to all or part of the Website, reserve access to the Website, or to certain parts of the Website

        • Delete any information that may disrupt its operation or conflict with applicable regulations

        • Suspend the Website to perform updates

      Korke SpA’s liability cannot be engaged in case of failure, breakdown, difficulty or interruption of operation, preventing access to the Website or one of its features.

      The equipment used to connect to the Website remains the User’s responsibility, who must take all appropriate measures to protect their equipment as well as their own data, particularly in case of viral attacks via the internet. Korke SpA’s liability cannot be sought, the User remaining solely responsible for the websites and data consulted.

      Article 5: General Obligations of the Website User

      The User undertakes to use the Website in accordance with the provisions of these Terms, public order and good morals, respecting intellectual property rights and image rights. Failure to comply with these provisions may result in Korke SpA engaging the User’s liability.

      You must keep any username and password allowing you to access the Website or any part thereof strictly confidential and secure, and you must not allow any person to access and use this username and password.

      You are responsible for any activity related to the Services used or accessed through your customer account. You must immediately notify Korke SpA of any unauthorized use of your username and password by sending an email to the following address: voyages@korke.com

      By using the Services, you represent and warrant that (a) all information you provide is true and accurate; (b) you will maintain the accuracy of this information; (c) your use of the Services does not violate any applicable law or regulation.

      Article 6: Intellectual Property

      All content and materials displayed on the Website, such as texts, graphics, videos, audiovisual works, logos, photographs, icons, images, audio clips and software, are the property of Korke SpA or its licensors. These contents and materials are protected by copyright laws in force in Chile and applicable international laws.

      The contents and materials present on the Website, operated, licensed or controlled by Korke SpA may not be copied, except by a User solely for their personal use. Modification or use of content or material for any other purpose would violate the intellectual property rights of Korke SpA and/or its licensors.

      Such contents and materials may not be distributed, republished, downloaded or transmitted in any manner, without the prior written authorization of Korke SpA.

      Korke, and other trademarks and logos of Korke SpA, registered or not (hereinafter, the “Korke SpA Marks”), are the property of Korke SpA. All other trademarks on the Service are the property of their respective trademark holders (the “Third Party Marks”, and collectively with the Korke SpA Marks, the “Marks”). Unauthorized use of these Marks is prohibited by law. No part of the Service or the Terms shall be construed as granting, implicitly or otherwise, any license or right to use any Marks displayed on this Service without prior written authorization from Korke SpA specific to each use. The use of any Marks in connection with a link to or from any website is prohibited without the prior written authorization of Korke SpA.

      Article 7: Collection of Personal Data

      To learn more about the collection and processing of personal data concerning you as well as our use of Cookies, please refer to our Privacy and Cookie Policy:  https://korke.com/politique-de-cookies

      Article 8: Applicable Law and Jurisdiction

      These Terms are governed by Chilean law. Any dispute relating to their interpretation and/or execution falls under the jurisdiction of Chilean courts.

      Article 9: Contact Us

      If you wish to contact us, including if you have any complaint, you may send correspondence to our Customer Relations department at the following address: Korke SpA – Customer Relations Department, 143 Antonio Bellet, oficina 204, Santiago, Chile